WINECLUB

Frequently Asked Questions

Membership is only activated upon completion of the application form.

Our Wine Club Manager will acknowledge your application via email. Our acknowledgement of this constitutes legal acceptance, at which point a binding contract of sale has been concluded. We reserve the right to refuse any order/application at our discretion. No wine will be sold to anyone under the age of 18 years. Wine club benefits will apply after the completion of your first purchase, either online or through our Tasting Room. Wine Club discounts will not be applied to already discounted items, including hotel & spa packages and deals.

By joining, you commit to ordering 24 bottles a year. Orders can be submitted through our online store, or by mailing your order to winesales@lanzerac.co.za.

The Wine Club membership is available to South African residents.

Membership can be cancelled in writing at any time by sending an email to our Wine Club Manager at winesales@lanzerac.co.za. Cancellation will result in the termination of your membership and all associated benefits.

An order is considered cancelled once you have notified us and we have communicated to you confirmation of receipt of your cancellation notice. Cancellation of in-stock items is only possible if the stock has not left our premises. If an order has been dispatched, we are unable to cancel your order. Orders may be cancelled by calling our Wine Club Manager on 021 887 1132 or via email to winesales@lanzerac.co.za

Lanzerac Wine Estate reserves the right to vary prices at any time, without notice. All wines are subject to availability. See our wines.

We understand the importance of privacy and security. We are committed to protecting the information we collect from you and confirm that it will only be used for the purposes of processing your order and providing you with the services you request from us.

Payments will only be accepted via Visa and MasterCard or EFT’s.

Delivery is FREE for South African residents for all orders of 12+ bottles.

Orders will be delivered within 48 – 96 hours of receiving your proof of payment, which should be emailed to winesales@lanzerac.co.za. Delivery will be made to the address you supplied on your application form. All deliveries made in South Africa will be by road freight directly to your nominated delivery address. All goods must be signed for on delivery. If no one is available at the nominated address when the delivery is attempted, the goods will be retained by the courier, in which case notification of the attempted delivery will be given. Should the wine order be returned to the Estate, any further delivery attempts will be at your cost.

Products are insured to the point of delivery.

Lanzerac Wine Estate aims to ensure the quality of all products supplied. If for any reason you are dissatisfied with your order and the quality of our products, please contact our Wine Club Manager on 021 886 5641 or email winesales@lanzerac.co.za and return the items with the original closures (corks / screw tops) and packaging within fourteen (14) days of delivery of your order. If we find that the items were faulty in any respect when delivered to you, we will refund you the price of the items within thirty (30) days of our receipt of the returned items. You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.